Global Government Forum has used an artificial intelligence tool to analyse all the sessions at Innovation 2025 for takeaways on how governments around the world are using AI to streamline their own operations and to deliver better public services.
Key issues discussed at Global Government Forum’s Innovation conference include AI skills in government, the need to build public confidence in the use of AI, data quality and accessibility, the opportunity for AI in decision-making, the barrier of legacy IT infrastructure, and the importance of strong leadership in driving adoption.
Key issues relating to the use of artificial intelligence in government
Public sector readiness: There is a question of whether the public sector is truly ready to embrace AI. While some are excited about its potential, others may be anxious about the scale and pace of change required.
Skills gaps and talent: A major concern is the lack of sufficient AI-related skills within the civil service. This includes a need for more machine learning engineers and upskilling existing staff. Skills data related to AI is also considered “really messy”.
Ethical considerations and trust: Ethical challenges arise with AI, particularly concerning the automation of decision-making. Building public confidence in the use of AI in government is crucial.
Data quality and governance: Effective use of AI relies on good quality data. Poor data quality can hinder AI implementation and impact its effectiveness. Clear data labelling at the source is important.
Pervasiveness and impact: There are varying views on the pervasive impact of AI. While some see it as revolutionary, others suggest its impact will be focused on specific areas like automation and speed.
Risk of over-reliance and reduced critical thinking: Concerns exist that heavy reliance on AI could lead to a reduction in critical thinking.
Energy costs: The increased computing power required for AI, particularly large data centres, raises questions about energy consumption and its impact on net-zero targets.
Defining AI: A fundamental issue is a lack of a clear and consistent definition of what ‘AI’ means across different government organisations.